{"id":389,"date":"2023-04-07T14:35:47","date_gmt":"2023-04-07T12:35:47","guid":{"rendered":"https:\/\/exceliam.com\/centredecontactomnicanal\/?page_id=389"},"modified":"2023-04-19T16:18:36","modified_gmt":"2023-04-19T14:18:36","slug":"business-intelligence","status":"publish","type":"page","link":"https:\/\/exceliam.com\/centredecontactomnicanal\/business-intelligence\/","title":{"rendered":"Business Intelligence"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"389\" class=\"elementor elementor-389\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5fe3c36 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"5fe3c36\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9838858\" data-id=\"9838858\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d220462 elementor-widget__width-auto elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-image\" data-id=\"d220462\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"47\" height=\"41\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/2023\/04\/Triangle-design-element.png\" class=\"attachment-full size-full wp-image-25\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5516843 elementor-widget elementor-widget-spacer\" data-id=\"5516843\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a110364 elementor-widget elementor-widget-heading\" data-id=\"a110364\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business Intelligence<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c9bcdb elementor-widget elementor-widget-spacer\" data-id=\"2c9bcdb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a14aba5 elementor-widget-elementskit-dual-button-center elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-elementskit-dual-button\" data-id=\"a14aba5\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"elementskit-dual-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\n                <div class=\"ekit-element-align-wrapper\">\n                    <div class=\"ekit_double_button\">                <a class=\"ekit-double-btn ekit-double-btn-one\" href=\"https:\/\/exceliam.com\/centredecontactomnicanal\/\">\n                    Accueil                <\/a>\n            <span class='ekit_button_middle_text'>-<\/span>\n            <a class=\"ekit-double-btn ekit-double-btn-two\" href=\"https:\/\/exceliam.com\/centredecontactomnicanal\/anti-churn-retention\/\">\n                    Solutions                <\/a>\n                  <\/div>\n                <\/div>\n            <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3cddd2 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"c3cddd2\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;zoomInRight&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de510fd\" data-id=\"de510fd\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f85b8c elementor-widget elementor-widget-spacer\" data-id=\"7f85b8c\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03de2b4 ha-has-bg-overlay elementor-widget elementor-widget-text-editor\" data-id=\"03de2b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Vos clients peuvent interagir avec votre entreprise de plusieurs mani\u00e8res, sur plusieurs canaux, m\u00e9dias et plateformes. Rassembler des donn\u00e9es de toutes ces sources pour saisir des informations pertinentes sur l\u2019exp\u00e9rience client peut devenir une t\u00e2che laborieuse.<\/p><p>Nos business analystes vous accompagnent et vous aident \u00e0 gagner en efficacit\u00e9 dans la collecte et l\u2019analyse de ces donn\u00e9es afin de transformer les apprentissages cl\u00e9s en opportunit\u00e9s pour optimiser et faire \u00e9voluer les relations avec vos clients.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bf52be elementor-align-center elementor-invisible elementor-widget elementor-widget-button\" data-id=\"8bf52be\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-float\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6Ijg0MCIsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Demander un devis<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc8c137 animated-slow elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no elementor-invisible\" data-id=\"cc8c137\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ab2ac33\" data-id=\"ab2ac33\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c9e1795 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"c9e1795\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-76747e2\" data-id=\"76747e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a9b9902 elementor-widget elementor-widget-heading\" data-id=\"a9b9902\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cr\u00e9er de la valeur pour votre entreprise<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c49e7c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"c49e7c3\" data-element_type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-4c194e4\" data-id=\"4c194e4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70d27ff elementor-widget__width-auto ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-image\" data-id=\"70d27ff\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/elementor\/thumbs\/Satisified-clients-icon-q4kbtdtdyznohjkx5jpamswo3vh1wfk3s12ql1l7ce.png\" title=\"Satisified-clients-icon.png\" alt=\"Satisified-clients-icon.png\" class=\"elementor-animation-grow\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb18fc elementor-widget elementor-widget-counter\" data-id=\"dfb18fc\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Augmentation moyenne de la productivit\u00e9 des agents<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"41\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6b87d38\" data-id=\"6b87d38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6a3efbb elementor-widget__width-auto ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6a3efbb\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/elementor\/thumbs\/Projects-completed-icon-q4kbtdtdyznohjkx5jpamswo3vh1wfk3s12ql1l7ce.png\" title=\"Projects-completed-icon.png\" alt=\"Projects-completed-icon.png\" class=\"elementor-animation-grow\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7082b elementor-widget elementor-widget-counter\" data-id=\"5e7082b\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Am\u00e9lioration du temps moyen de r\u00e9solution au 1er contact<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"37\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3c8da81\" data-id=\"3c8da81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4c0c385 elementor-widget__width-auto ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-image\" data-id=\"4c0c385\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/elementor\/thumbs\/Award-win-icon-q4kbtjgf3zvef7cq8m521rhfo6p96m6hsszngpcub2.png\" title=\"Award-win-icon.png\" alt=\"Award-win-icon.png\" class=\"elementor-animation-grow\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ca4805 elementor-widget elementor-widget-counter\" data-id=\"5ca4805\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">R\u00e9duction du d\u00e9lai moyen de traitement<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-0fb27a3\" data-id=\"0fb27a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c757452 elementor-widget__width-auto elementor-absolute elementor-hidden-tablet elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-image\" data-id=\"c757452\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"44\" height=\"44\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/2023\/04\/Triangle-design-our-portfolio.png\" class=\"elementor-animation-shrink attachment-full size-full wp-image-43\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d618fa3 elementor-widget__width-auto ha-has-bg-overlay elementor-invisible elementor-widget elementor-widget-image\" data-id=\"d618fa3\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/elementor\/thumbs\/Team-members-icon-q4kbtfp2cnq94ri6ukijrsflan7sbtrkgadpjliezy.png\" title=\"Team-members-icon.png\" alt=\"Team-members-icon.png\" class=\"elementor-animation-grow\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4296bea elementor-widget elementor-widget-counter\" data-id=\"4296bea\" data-element_type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Augmentation moyenne de la satisfaction client<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"34\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-8122c22 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8122c22\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cf59d5 elementor-widget__width-auto elementor-absolute elementor-hidden-mobile elementor-hidden-tablet elementor-invisible elementor-widget elementor-widget-image\" data-id=\"6cf59d5\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;zoomIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"98\" height=\"53\" src=\"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-content\/uploads\/sites\/5\/2023\/04\/Rectangle-design-our-portfolio.png\" class=\"elementor-animation-shrink attachment-full size-full wp-image-26\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Business Intelligence Accueil &#8211; Solutions Vos clients peuvent interagir avec votre entreprise de plusieurs mani\u00e8res, sur plusieurs canaux, m\u00e9dias et plateformes. Rassembler des donn\u00e9es de toutes ces sources pour saisir des informations pertinentes sur l\u2019exp\u00e9rience client peut devenir une t\u00e2che laborieuse. Nos business analystes vous accompagnent et vous aident \u00e0 gagner en efficacit\u00e9 dans la collecte et l\u2019analyse de ces donn\u00e9es afin de transformer les apprentissages cl\u00e9s en opportunit\u00e9s pour optimiser et faire \u00e9voluer les relations avec vos clients. Demander un devis Cr\u00e9er de la valeur pour votre entreprise + 0 % Augmentation moyenne de la productivit\u00e9 des agents + 0 % Am\u00e9lioration du temps moyen de r\u00e9solution au 1er contact + 0 % R\u00e9duction du d\u00e9lai moyen de traitement + 0 % Augmentation moyenne de la satisfaction client<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-389","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/pages\/389","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/comments?post=389"}],"version-history":[{"count":11,"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/pages\/389\/revisions"}],"predecessor-version":[{"id":1188,"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/pages\/389\/revisions\/1188"}],"wp:attachment":[{"href":"https:\/\/exceliam.com\/centredecontactomnicanal\/wp-json\/wp\/v2\/media?parent=389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}